INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
You can reach us anytime by emailing ask@papig.shop or calling 623-418-0818.
We typically respond within 24–48 hours.
What are your customer service hours?
Our support team is available:
Monday–Friday, 9 AM – 6 PM (PST)
You may email us anytime, and we will reply during these hours.
Where are you located?
Papig LLC
2680 N Hwy 59
Merced, CA 95348
This is our administrative location — we do not offer walk-in customer service or product pickup.
I have an issue with my order. What information should I provide?
To resolve your issue quickly, please include:
Your order number
Your full name
A clear description of the problem
Photos or videos (if the item arrived damaged, defective, or incorrect)
Email details to ask@papig.shop.
How long does it take to get a response?
Most inquiries are answered within 24–48 hours.
Delays may occur during weekends or holidays.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
- EIN No. 92-3258014
- Address: 2680 N Hwy 59 Merced, CA 95348
- Phone: 623-418-0818
- E-mail: ask@papig.shop